Refund policy

The short version

WebClaw sells digital products: subscriptions (monthly, yearly and lifetime) and GLM token packs. They are activated on your account immediately after payment — there are no physical goods and nothing is shipped.

If a purchase did not work out, we would rather return your money than argue about it. The rules below say exactly when and how that happens.

1. The 3-day refund window

• —Monthly, yearly and lifetime subscriptions can be refunded in full within 3 days (72 hours) of the payment that started them.
• —GLM token packs can be refunded within 3 days of purchase, but only if none of the tokens have been consumed.
• —After the 3-day window closes, the current billing period is non-refundable; the subscription simply runs to the end of what you paid for.
• —Renewal payments follow the same rule: the window is 3 days from the renewal charge.

2. Always refundable, no time limit

• —You were charged twice for the same order.
• —You were charged, but the subscription or tokens were never activated on your account.
• —A payment failed on our side but was still billed to you. Contact us whenever you notice any of these — there is no deadline.

3. How to request a refund

Open the order in the billing centre (store.qhkly.com) and click "Refund" on the bill detail page — for charges within the last 3 days this files the request right away, no explanation needed. If the button is unavailable, or something else went wrong, email jiayiqiu@qhkly.com with your account email and the order number from your payment receipt.

Once confirmed, the refund is issued to your original payment method through our billing centre and its payment provider. Depending on your bank or card issuer, the money usually arrives within 5–10 business days.

4. How digital products are delivered

All products are delivered digitally: access is enabled on your WebClaw account as soon as the payment succeeds, so there is no shipping to wait for and nothing to return. Because delivery is instant, the refund window starts at the moment of payment.

5. Cancelling a subscription

Cancelling stops future charges. It does not remove the time you have already paid for:

• —Monthly and yearly subscriptions can be cancelled at any time from your dashboard or the billing centre.
• —After cancelling, the service keeps working until the end of the paid period, and you are not charged again.
• —Lifetime purchases are one-time payments — there is nothing to cancel, and they are covered by the 3-day refund window above.